Responsible play starts with knowing how to control access before spending money. The the pokies VIP program uses ten XP levels, but it does not publish an XP earning rate, cashback percentage, or automatic spending limit. This guide explains how to close or restrict an account, what the VIP rewards involve, and which checks to make before using the pokies net or reviewing your account settings.
Check the legal and account position first
The Pokies is an offshore casino that accepts Australian players, but it does not hold an Australian gambling licence. The Australian Communications and Media Authority has formally warned the operator and has listed 56 related domains as blocked as at 18 September 2026. Under the Interactive Gambling Act 2001, online casino providers cannot legally offer these services to people in Australia.
Confirm your age and identity details
The registration form and FAQ state that players must be 18 or older. The operator may request identity documents before paying a withdrawal, even though its marketing has suggested that verification is not usually needed. Keep your personal details accurate, and do not use another person’s card or bank account.
Understand what the the pokies VIP program offers
The loyalty ladder has ten levels, from Copper to Rhodium. Each level requires more XP and may unlock an XP Redemption Bonus or a Wager Free Bonus. The site does not publish how much wagering earns one XP, so you cannot reliably predict how quickly you will progress or how much play a reward may require.
The published ladder shows how sharply the rewards increase at higher levels. That can encourage longer sessions, so treat each reward as optional rather than as a reason to continue playing.
| Level | Additional XP | XP reward | Wager-free reward |
|---|---|---|---|
| Steel | 125 | A$2.50 | None |
| Chrome | 500 | A$10 | None |
| Bronze | 2,000 | A$40 | A$25 |
| Silver | 7,500 | A$150 | A$120 |
| Gold | 30,000 | A$600 | A$600 |
| Platinum | 125,000 | A$2,500 | A$3,000 |
Opt out of VIP promotions before playing
There is no published one-click VIP opt-out tool, deposit limit, loss limit, or reality check on the site. The stated route for closing an account is to message support and request temporary or permanent closure. If promotions are affecting your decisions, make the request before opening the cashier or using the pokies log in.
Send a clear closure request
Use live chat or email and state exactly what you want: a temporary break, permanent account closure, or removal from promotional messages. Ask support to confirm when the restriction begins. Save the conversation and avoid making another deposit while waiting for a reply.
- Choose a specific restriction and its intended duration.
- Request written confirmation from support.
- Remove saved payment details where possible.
- Unsubscribe from marketing messages and notifications.
Set a personal limit when no system limit exists
Because published account controls are limited, create your own rules before depositing. Set a fixed entertainment budget for a week or month, and never treat winnings or VIP rewards as extra spending money. A written limit works best when it covers deposits, losses, session time, and the point at which you must stop.
Use a simple deposit and time plan
Write down the maximum amount you can afford to lose without affecting rent, bills, food, savings, or debt payments. Add a session timer and a stop point. If you reach either limit, leave the account rather than trying to recover the loss.
Payment information can also help you spot risk. Card deposits have been reported with a minimum of A$30 on older pages and A$1,000 maximums, while crypto limits are not clearly published. These are cashier figures, not recommended budgets.
Review withdrawals, bonuses and wagering terms
A bonus can make an account harder to leave because withdrawals may be unavailable until playthrough is complete, unless the bonus is forfeited. The published offers conflict: versions show a first-deposit match of up to A$250 or A$500, minimum deposits of A$20 or A$30, and wagering of 30x or 40x. Check the current terms instead of relying on a promocode or an old promotion page.
Read the conditions before accepting value
Check the minimum deposit, wagering multiplier, eligible games, maximum cashout, expiry date, and maximum bet. Several of these details have not been published clearly. If a condition is missing, ask support in writing before accepting the offer. Remember that table and live games have been listed as contributing only 3% in some bonus versions.
| Banking point | Published or reported detail |
|---|---|
| Deposit cards | Visa and Mastercard |
| Card deposit maximum | A$1,000 |
| Cryptocurrency deposits | Bitcoin, Ether, USDT and USDC |
| Withdrawal method | Australian bank transfer only |
| Reported withdrawal limit | A$9,000 per day or per withdrawal, depending on the page |
| Reported processing expectations | 24 hours on an archived cashier message; other pages say 1–7 days or longer |
Take action if playing feels difficult to control
Do not wait for a VIP level, withdrawal problem, or major loss before stopping. Close the account, tell someone you trust, and block access to payment funds if needed. BetStop launched on 21 August 2023, but it covers licensed Australian wagering providers and does not block offshore casinos such as The Pokies.
For confidential support in Australia, call the National Gambling Helpline on 1800 858 858, available 24 hours a day. Gambling Help Online also offers counselling, live chat, and email support. These services can help you make a plan without judgement.
- Stop deposits and sign out of the account.
- Contact support and request temporary or permanent closure.
- Tell a trusted person what is happening.
- Call 1800 858 858 if urges or losses are becoming difficult to manage.
Conclusion
The safest way to approach the the pokies VIP program is to treat every reward as optional and every deposit as money already spent. The platform does not publish dependable personal limits, so use a written budget, session timer, and direct closure request. If those controls are not enough, stop using the account and contact Australian gambling support promptly.